Payments, Refunds & Cancellations
Effective date: December 1, 2026
We refund Paid Gems you have not spent yet. This page explains what we refund, how much and how, and which items cannot be cancelled. It explains Articles 20 and 21 of the Terms of Service in plain language. This is an English translation; if it differs from the Korean version, the Korean version prevails.
At a glance
| Item | Within 7 days of payment | After 7 days |
|---|---|---|
| Gem packs | Full value of unused Paid Gems | Value of unused Paid Gems minus 10% |
| Remove Ads | Full | Reviewed case by case |
| Season Pass Premium | Full if no Premium reward was claimed | Reviewed case by case |
| Bundles (Starter, Epic Gear) | Full if the contents were not yet received | Reviewed case by case |
| Items bought with Gems | Delivered right away, so they cannot be cancelled | |
| Bonus Gems · Free Gems | Not refundable | |
Within 48 hours of payment you can also request a refund directly from Google Play. Refunds caused by our fault are made in full with nothing deducted.
1. What we sell
Bought with money through Google Play: Gem packs, Remove Ads, Season Pass Premium, and one-time bundles (Starter Bundle, Epic Gear Bundle).
Bought with Gems: Revive Tickets, pass tiers, Parts Bundles, Raid entries, and Rainbow crate and kit bundles.
Prices are those shown in the game shop and the Google Play payment window. Payment is only through Google Play, and you must link a Google account before buying a paid item (Settings → Account → Link Google).
2. Gems
- Paid Gems: the base amount you receive when you buy a Gem pack. Refundable.
- Bonus Gems: the extra attached to a Gem pack, plus the extra you get when the first purchase of each Gem pack is doubled. Not refundable.
- Free Gems: Gems received from coupons, events and rewards. Not refundable.
- Gems are spent in the order Free → Bonus → Paid, so Paid Gems are always used last.
- Paid and Bonus Gems can be used for 5 years from the date you receive them. Free Gems do not expire.
- Gems cannot be exchanged for cash or moved to another account.
3. Cancellation (withdrawal)
You may cancel a paid purchase within 7 days of the purchase date (or the date it became available, if later) without any fee or penalty. However, the following cannot be cancelled:
- Items bought with Gems (Revive Tickets, pass tiers, Parts Bundles, Raid entries, crate and kit bundles): they are delivered right away. The confirmation window shows "Delivered right away, so the purchase can't be withdrawn." before you buy.
- Crates and sidekick kits you have opened: the result is decided when you open them. You can check the odds before opening.
- Bundle contents already received, and Season Pass Premium rewards already claimed
- Gems from a Gem pack that you have already spent (the unused Paid Gems can still be cancelled)
If an item differs from its description or advertising, or is delivered differently from what was promised, you may cancel within 3 months of the date it became available, or within 30 days of the date you learned or could have learned of this.
4. How to get a refund
Within 48 hours of payment
You can request a refund directly from your Google Play order history (the Payments & subscriptions menu in the Google Play app, or the order history on play.google.com). Such requests are handled under Google's rules.
After 48 hours, or if Google Play did not handle it
Email Customer Support at aiplanetcontact@gmail.com with:
- your Member No. (Settings → Account in the game);
- your Google Play order number (the number starting with GPA in your receipt email);
- the date and item you bought; and
- why you want a refund.
After checking your payment and Gem records, we refund you through Google Play to your original payment method. We start the refund within 3 business days of confirming your request; the date the money actually arrives depends on Google Play and the payment provider.
5. How much is refunded
Gem packs
Refund = amount paid × (unused Paid Gems from that payment ÷ Paid Gems received from that payment)
Within 7 days of payment you get this full amount; after 7 days, this amount minus 10%.
Example (illustrative figures): if you paid ₩10,000, received 1,000 Paid Gems and 400 are left, you get ₩4,000 back within 7 days, or ₩3,600 after 7 days. Bonus Gems are not counted and are taken back.
Remove Ads · Season Pass Premium · Bundles
- Remove Ads: full refund within 7 days of payment.
- Season Pass Premium: full refund within 7 days of payment if no Premium reward was claimed. Season Pass Premium applies only to the season (14 days) in which you bought it.
- Bundles: full refund within 7 days of payment if the contents were not yet received.
- After 7 days, or if the item was already used, we review your payment and usage records case by case.
When it is our fault
If the refund is caused by our fault, for example an error prevented delivery or the item was delivered differently from its description, we refund in full with nothing deducted.
6. When a payment is cancelled or refunded
- We take back the remaining Paid and Bonus Gems from that payment.
- If the cancelled payment was for Remove Ads or Season Pass Premium, that benefit is turned off.
- We also take back anything from that payment, or bought with its Gems, that is still unused: unclaimed mailbox grants, unopened crates, and remaining Revive Tickets and Raid entries. Crates already opened and items already used are not taken back; we only keep a record.
- Gems already spent that cannot be taken back become "Gems owed". Your next Gem pack purchase pays them back first, and only the rest is added.
- While you owe Gems, you cannot spend Gems, and Free Gems handed out during that time are not received.
- Accounts that repeatedly pay and cancel with no real intent to use the purchase may be restricted.
7. Cancelling a minor's payment
If a player under 19 paid without the consent of a legal guardian (such as a parent), the player or the guardian can request cancellation by emailing Customer Support. After checking, we refund the full amount and take back what was received from that payment.
- We decide whether the buyer was a minor based on the device used, who made the payment and whose payment method it was, and we may ask for documents proving guardianship (such as a family relation certificate). Documents are deleted as soon as the check is done.
- Cancellation is not possible if the purchase was made with money the guardian allowed the minor to spend, or if the minor tricked us into believing they were an adult or had consent.
- To prevent purchases by children in advance, turn on "Require authentication for purchases" in Google Play or purchase approvals in a Google family group.
8. If the Service ends
- We will announce the end date and how to get refunds in the game and on the Google Play app page at least 30 days before the Service ends.
- As of the end date, we refund unused Paid Gems using the calculation in section 5 with nothing deducted, and refund items with time remaining (such as Season Pass Premium) for the remaining period.
- We keep accepting refund requests by Customer Support email for at least 30 days after the Service ends.
9. Before you delete your account
Deleting your account removes your remaining Gems, Remove Ads and Season Pass Premium permanently. If you need a refund, request it before you request deletion. You can cancel a deletion request within 7 days (see Account & Data Deletion).
10. Contact
Payment and refund questions: Customer Support aiplanetcontact@gmail.com · +82 502-1935-2172
If a dispute with us cannot be resolved, you may apply for mediation to a body such as the Korea Content Dispute Resolution Committee.