Hammerking — Account & Data Deletion
Effective date: December 1, 2026
How to delete your Hammerking account and game data (developer: Luckle Studio · operator: AI PLANET), what gets deleted, and what is kept and for how long.
Before you delete
- After you request deletion, your account and all progress are deleted after 7 days and cannot be restored.
- Your remaining Gems, Remove Ads and Season Pass Premium are deleted too. If you need a refund, request it before requesting deletion.
- You can cancel the deletion within 7 days.
1. Delete in the app (all accounts)
- Open Hammerking and go to Settings → Account.
- Tap "Delete Account" near the bottom. You will see what will be lost (remaining Gems, Remove Ads, Season Pass Premium).
- Tap "Request Deletion" once more to submit the request.
This works for both guest accounts and Google-linked accounts.
2. The 7-day waiting period
- If you open the app during this time, you will see the "Account Deletion Scheduled" screen with the deletion date, and you cannot play.
- If you change your mind, tap "Cancel Deletion" on that screen. Your progress stays as it was.
- After 7 days, the account is deleted from our server automatically.
3. Request without the app (Google-linked accounts)
If you have deleted the app or cannot open it, you can request deletion by emailing Customer Support at aiplanetcontact@gmail.com.
- Sending the email from the Google account email address linked to Hammerking lets us confirm it is you quickly. Include your Member No. if you know it.
- After confirming your identity, we process it the same way as an in-app request (deleted after 7 days) and tell you the result by email.
Guest accounts are not linked to a Google account, so we cannot confirm your identity by email alone. Please delete guest accounts in the app. If you have already deleted the app, tell us your guest account's Member No. and we will help as far as we can verify.
4. What is deleted
- Account information: user identifier, Member No., Profile ID, Google link (email and identifier)
- Game data: progress, levels, hammers, gear and sidekicks, Coins and materials, stored crates and Revive Tickets, settings, older save copies
- Remaining Gems, Remove Ads and Season Pass Premium benefits, unclaimed mailbox grants
- Leaderboard records, your borrowable character card, coupon use records, notification token
5. What is kept by law
Even after your account is deleted, the records below are kept separately with the link to you removed for the periods shown, then deleted.
| Record | Kept for |
|---|---|
| Payment records and Gem transaction records (payment and delivery) | 5 years |
| Cancellation and refund records (contracts and withdrawals) | 5 years |
| Crate and kit result records (for disputes about odds) | 5 years |
| Consent records (terms and promotional notifications) | 5 years |
| Inquiry, complaint and dispute records | 3 years |
See section 3 of the Privacy Policy for details.
6. Delete only some data and keep your account
- Profile ID: change it in Settings → Account (7 days after you last set it).
- Promotional notification consent: turn off "Event Alerts" and "Night Alerts" in Settings → Account.
- Advertising ID: we do not store it. You can delete or reset it in the Ads menu of your Android settings.
- For anything else, email Customer Support with your Member No. Records we must keep by law cannot be deleted, and we will tell you why.